Make sure you are three feet away from the gita and that it is not parked. It is important to be facing the gita with both feet pointing to the gita. This makes you the best target for gita to pair.
Make sure the lid isn’t locked. If it is, unlock it with the mygita app and then you should be ready to go. If the lid wasn’t locked, make sure that the sensors at the front of gita are clean. If pairing is still not working contact the gita support team at (800) 791-0843 or email us at firstname.lastname@example.org.