Troubleshoot kilo™ on your own, or get help from the experts.
kilo in error state
Problem: Kilo is powered on, but when I press the pair button it flashes red and refuses to pair.
Most common cause: The e-stop may be engaged.
Solution: Twist the red e-stop button to release the stop.
Can't install software update
Problem: The Install button is greyed out and I can’t perform a software update.
Solution: Select the radio button shown below to accept the terms and conditions. This will make the Install button available.
kilo Won't power on
If kilo won't power on even when plugged into a charger, it may be in a battery protection mode. If this is the case, the light on the provided charging cable will stay green rather than switching to red when plugged in to kilo. To resolve:
- Plug in kilo with the provided battery charger.
- Press and hold kilos power button for 15 seconds.
Kilo should then turn on and resume charging. Ensure kilo charges adequately before attempting to resume operations.
PFF Pro® Tools
Change kilo's name
To change a kilo robot's name after initial setup, you must do so from the PFF Pro Tools website.
- Open a web browser of your choice on a device that is on the same WiFi network as your kilo.
- Navigate to https://robots.pffpro.com
- Log in if necessary using the same admin login information you would use for the PFF Pro mobile app.
- Note: You must log in as an admin level user to make updates in the PFF Pro Tools website.
- Select the name of the kilo you would like to change the name of.
- Select Edit Robot Name and enter new desired name. Select Save.
Add/Edit/Delete Users
To update users of the PFF Pro app or web page, log in as an admin to the PFF Pro Tools website. For more details see Add kilo Users.
Get more help
If you need additional support, please contact PFF support at:
(800) - 791 - 0843
support@piaggiofastforward.com